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Subscription Plan

All license purchases of ElumTools have the option to purchase an annual Subscription for $399 per seat. A subscription provides immediate access to all product releases (major and minor) from your permanent download account at no charge until one year from your purchase date. At that point you may elect to renew the subscription plan to continue to receive product releases at no charge. A package of five telephone support incidents is also provided per seat for each annual period. Please see our How to Buy ElumTools page for additional information.

ElumTools Support Policy

All users with a current ElumTools subscription are eligible for technical support as follows:

  • Email – each license (seat) is allowed an unlimited number of email support incidents.
  • Telephone (303-972-8852) – each license (seat) is allowed 5 incidents at no cost. Telephone support incidents thereafter may be purchased through our E-Store.

Users without subscription have the following options:

  • Email – each license (seat) is allowed an unlimited number of email support incidents.
  • Please use our Knowledgebase resource.
  • Telephone support can be purchased on a per incident basis in our E-Store.

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